I don’t have a solution but am having the same problem. Also, hopefully someone might have saved the the OLD drivers and can put it on the web for us. Having dealt with PCs for more than 25 years I am fully aware that customers want solutions, but you’re not going to get s solution if you don’t address the problem to the entity responsible for the product. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. If you could see me you would see me bowing to you in complete submission right now!!
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Windows 7, bit test. Windows 7 Hardware Compatibility.
Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver sensod capture a fingerprint image and then control access to the logon accounts that you set up.
Wednesday, September 30, 4: Message 10 of The access manager software is designed to work on specific models and operating systems.
Digital Persona application software for 32 bit Vista and Windows 7.
A message then comes up saying:. Home and Pro with bit and bit options for eachbut all of the major.
If there is a Biometric entry, then Windows supports the device. View all available updates for Windows autheentec, bit. After the reboot I ran the app again, and once again had to reboot. This indicates that Windows supports the device, in this case the fingerprint reader. Message 9 of Desktop looks similar to a folder.
Validity fingerprint reader driver for 32 bit and 64 bit Windows 7, Vista, xpp XP. Yes, hardware support included is better than Vista, and Vista was better than XP, etc, but it’s only because the drivers for third party products have been supplied TO Microsoft! See our Sustainability Report. If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.
Then tell HP exactly how you feel since they are responsivle for the hardware they sell! But when I swipe my finger there is no reaction.
Depending on the model and the year it was purchased, HP provides a number of access manager applications.
So unless and until fingefprint those firms get their tech support act together, these types of forums will be the lifeline for stranded users. Now I’ve been looking for a proper solution. Monday, November 23, 4: After this second reboot I was able to enroll my fingerprints from the Biometric Devices control panel.
Identify the version of the fingerprint reader device driver currently installed. Update the device driver.
Contact HP for technical support or repair service.
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